Q. When will I receive my order?
A. Orders are processed M-F excluding holidays. Most
orders are shipped within 3-5 working days. Occasionally 1 item
of your order will be backordered, this may delay your order by a
few days. If the backorder is expected to be longer then 1 week,
we normally will ship a partial order. It may take up to 7
working days for you package to arrive. To help you receive your
package as fast as possible , we ship Fed Ex 2 day as our
standard.
Example:If your order is received Friday night, it will be processed on Monday. If all items are in stock? You order will ship Wednesday or Thursday and arrive 2 business day later. (All orders received after 11:00 A.M. EST are processed the next business day)
Q. How is my order shipped?
A. We ship Federal Express 2 day service as our standard
service. (see below for P.O.Box orders)
Q. When will I know when my package is shipped?
A. We try to notify you by e-mail the day your package is shipped
The tracking # is only given out when we need to trace a lost
package. Ex: Shipped on Monday by 2 day service will arrive Wed
between 11:00 am and 5:00 pm.
Q. Will FedEx leave the package at the door?
A. ALL packages are sent requiring a signature." If you want
to leave a note for Fed Ex to leave your package at a specified
place (i.e. front door, back porch, apt. manager's office etc.)
then you accept full responsibility of the package. Otherwise,
you will have to ensure someone will be there to accept and sign
for the package. Fed Ex will attempt delivery of your package 2-3
times and should leave a "door tag" that you can sign
giving them instructions on what to do or you can call Fed Ex and
set up a "signature release" on file with them allowing
the Fed Ex Driver to leave packages delivered to your
address."
Q. Can I receive Federal Express at my P.O. Box?
A. Fed Ex does not deliver to P.O. Boxes. We do deliver
to P.O. Boxes, APO's and FBO's
These orders are shipped registered priority U.S. Mail
Q. I would like my order shipped at work, but do not
want my coworkers to know what is inside?
A. All packages are shipped in plain Federal Express
boxes. Its reads from, RPT Ventures, Inc with our address. There
are no adult markings on the box.
Q. How will the charge read on my credit card
statement?
A. RPT Ventures, Inc, Littleton, CO
Q. Do you sell your mailing lists?
A. NO, we have never sold our names or ever plan to do so. We
respect the privacy of our customers.
If you still have an unanswered question, please read our customer support page, or e-mail us at sales@sextoyshoppers.com
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